FAQ

Many answers can be found by reading through the Bulletin of Information.

Support Desk at 215-495-6000 (Monday – Friday, 9am – 5pm EST)
Support@NBME.org or eligibility@ICHWC.org

Application Questions

Do I need to pay before I register for the exam?

  • Yes.  The first step to applying for the exam is to create an account and pay to register.  You can do this at my.NBME.org

I registered and paid for the exam, how do I get a receipt?

  • Log in at my.NBME.org
  • Go to “My profile”
  • Click “Order History”

I completed an Approved Program.  What do I need to submit to apply to sit for the exam?

  • There are a few steps to apply to sit for the exam.  First, you need to register and pay at my.NBME.org.  Next you will email the documents listed below to eligibility@ICHWC.org:
    • Eligibility Cover Sheet
    • Documentation of Education
    • ICHWC Coaching Log
    • Certificate of Completion from an approved program
  • These forms are conveniently located in one place here.
  • Please note: Application Packets must be complete before they will be processed

I did not complete an Approved Program.  Can I apply to sit for the exam?

  • You sure can!  This is called the Portfolio Path, and it is available to practicing health & wellness coaches who have at least 1,000 hours of health & wellness coaching experience, and are able to complete three private mentor coaching sessions with an approved mentor coach. This opportunity is only available for the next two test administrations in June of 2018 and in November of 2018.  You will need to register and pay at my.NBME.org first.  Next, you will email the documents listed below to eligibility@ICHWC.org:
    • Eligibility Cover Sheet
    • Documentation of Education
    • ICHWC Coaching Log
    • 1,000 Hours Work Experience Document
    • 3 Mentor Coaching Session Forms
    • Mentor Coach Completion Form (provided by Mentor Coach when you finish)
  • These forms are conveniently located in one place here.
  • Please note: Application Packets must be complete before they will be processed

What is a Candidate ID Number?

  • This is the number that is assigned to you when you pay to register for the exam.  You must have this number on your Eligibility Cover Sheet before your application can be processed.
  • Once you have paid, you can access your Candidate ID Number anytime by logging in at my.NBME.org and selecting the “Health & Wellness Coach Certifying Examination” link located under My In Progress Exams.  Your candidate ID # is located on the next page.

What is a test accommodation?

  • A reasonable accommodation is assistance or changes to a position or workplace that will enable a person to do his or her job despite having a disability. Under the ADA,  reasonable accommodations are required to be provided to qualified individuals with disabilities, unless doing so would pose an undue hardship.
  • If you have a qualified disability, please request accommodations when you are applying for the exam.  You will not be issued a Scheduling Permit until your accommodation request is complete.
  • If you have any questions about your test accommodations, contact dsclients@nbme.org


Scheduling Questions

When can I schedule my exam?

  • Once you are approved to take the exam, you will receive an email notifying you that you have been deemed eligible.  5 days after you receive that email, you can login and retrieve your scheudling permit and schedule your exa

What is a Scheduling Permit?

  • Once you have been notified that you are eligible to sit for the exam, you must wait 5 days, then login to your account at my.NBME.org to retrieve the scheduling permit.

What do I need to bring to my test appointment?

  • You will need to bring your Scheduling Permit and a current, government issued photo ID.  Please note that the name on the ID must match the name on the ID exactly.
    • Expectations for middle name, middle initials, and suffix

Will a HWCCE candidate be charged by Prometric for rescheduling their exam and not just for a cancellation?

  • As long as a candidate reschedules or cancels more than 31 days before the administration, there is no charge.  If they reschedule or cancel between 6 – 30 days, they will incur fees.

How can a candidate speak with someone at Prometric regarding scheduling, location issues, fees, etc.?

  • Candidates can contact Prometric’s Candidate Care line at:  800.853.6769

Registry/Certificate Questions

I don’t use my legal name professionally, can I use a different name?

  • Unfortunately, names on the registry must be the NBC-HWC’s legal name.  We are unable to use nicknames or other versions of a person’s name.  Legal documentation will be required for any name change requests.

If my name legally changes or I move, how can update my certificate and/or registry listing?

Can I get a new certificate printed?

  • Yes, we can print a new certificate for you.  You will need to fill out the NBC-HWC Registry Change Request Form to request this.  Certificates will be printed during the first week of each month.  Please note there is a $25 reprinting fee that must be paid before the certificate can be printed.